FREQUENTLY ASKED QUESTIONS

Q. What does it cost?

A. There are 4 costs involved:  membership fee, monthly service fee, equipment fee and installation fee:

​

​

​

Q. Can I install the gear myself?

A.  Absolutely!  I did about a dozen installs myself (for free, I’m no pro) and other neighbors have done them as well.  Now that we’ve found a pro, however, I would say that if you can afford the $150 fee, it is well worth it.  He’ll do the job quick, configure all the gear properly and get the aim just right.  If you want to know more about installation, feel free to contact me.

​

​

Q. What kind of speeds can I expect?

A. Generally, maximum download speeds will be between 12 to 25 Mbps.  Speeds will vary throughout the day, they will vary depending on your particular location and will even vary depending on what “speed test” you use.  The goal of the coop was to provide download speeds of up to 10 Mbps, so I’m happy we have surpassed that.

​

​

Q. Are there data caps, overage charges, etc?

A. Absolutely NOT!  You use the service when you want and use it as much or as little as you want.  

​

​

Q. Is there a contract?

A. No: It’s month to month. You can cancel anytime.

​

​

Q. Is the service reliable, is it working good?

A. Yes.  We had a few bumps at first (a few months ago) with our test group as we figured things out.  But since then, issues have been very rare.  And I’m working nearly every day to make sure problems don’t start and to improve the service.  I suppose that’s why I haven’t had time to get this email out earlier!

​

​

Q. What if it doesn’t work at my location?

A. You’ll get refunded for everything except any installation charges.  So far this hasn’t happened.  I run a 3D topographic simulation of the link before hand, so we have a good idea of what we're dealing with.  The installer will also perform a link test before mounting the hardware.  If the link test shows we can’t get the link to work, the installer would charge a $90 fee for the site visit.

​

​

Q. Can you make it any cheaper?

A. Well, no, at least not right now.  We’re a non-profit coop and all revenue goes toward covering expenses.  In the future, however, the fees may come down as we pay off loans and add subscribers.  I can say, compared to equivalent satellite or cellular service, it is a bargain.   Our subscribers each use about 244 GB per month on average.  Prime usage time is between 5 and 11 PM.  If you work out what it would cost on a satellite or cellular plan to use 244 GB per month, mostly between the hours of 5 and 11 PM, you’d find that it is very, very expensive.

Copyright © 2017